摘要
About the Role
Major accountabilities:
- Become the bridge between internal team and customers and effectively bring insights to cross-functional teams
Health-care professionals support and engagement
- Find ways to improve understanding of customer needs or to gather additional insights
- Develop and implement engagement plan to connect TA strategy to the market
- Develop and manage services to support customer journey
- Translate TA strategy into field execution KPIs; co-create the performance monitoring plan with cross functional team
Health-care system support and engagement
- Deep dive in patient journey pain points in the healthcare system, co-create sustainable solution with cross-functional team, implement, and follow results
- Collaborate with healthcare professionals to improve disease awareness and patient education
- Develop and manage patient support programs with cross-functional team
Ethics and Compliance
- Contribute proactively to build a credible image and positive reputation for Novartis
- Work within any given legal framework, Novartis Ethics and Compliance policie
Key performance indicators:
- Effectiveness of customer journey enhancement activities/programs
- Impact of patient journey/health-care system support e.g. program coverage, patient outcome
- 100% compliance
Minimum Requirements:
Work Experience:
- Excellent Stakeholder engagement – Building trustful relationships
- Execution excellence, growth mindset and self-managed
- Experience in coordinating cross-functional teams and co-creating solutions
- Project excellence
- Knowledgeable of relevant disease area, patient journey and treatments available
- Handling quality metrics & issues.
- Sales experience in multinational companies.
- Key account management experience is a plus
- Innovative & Analytical Technologies.
Skills:
- Key Account Management.
- Accountability
- Cross-function Collaboration
- Commercial Excellence
- Compliance
- Customer Engagement
- Market Development
- Problem Solving Skills
- Effective process management
Languages :
- Mandarin fluency, English fundamental
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
